Terms & Conditions
At Fishbone Offroad, we want you to be completely satisfied with your purchase. If you need to return an item, we're here to assist you. Here's what you need to know:
- Timeframe: Please initiate your return request within 30 days of receiving your product.
- Getting Started: Contact our customer service team at customerservice@fishboneoffroad.com to obtain a Return Goods Authorization (RGA) number. We'll need your original purchase invoice number to process this.
- Condition: To ensure a smooth return process, please send items back in new condition with all original packaging and components.
- Shipping: For authorized returns, please send the item back to us using a trackable, insured shipping method. The cost of return shipping is the responsibility of the customer.
- Refund: Once we receive and process your return, we'll issue a refund to your original form of payment. If you received Free Shipping on your Order, your refund will be minus the cost of shipping.
- Late Returns: Returns initiated after 30 days may be subject to a restocking fee.
- International Orders: Please note that we cannot refund international shipping taxes, duties, or brokerage fees.
We're committed to making your return experience as smooth as possible. If you have any questions or need assistance, please don't hesitate to reach out to our customer service team at customerservice@fishboneoffroad.com. We're here to help!
Pricing
Prices and terms herein supersede all previous pricing. Prices are subject to change without notice. Where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Site, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an Order Confirmation or a Shipping Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a pricing error.Warranty
Fishbone offers the original purchaser a 90 day warranty from defects in material and workmanship on all powder coat finishes from the original date of purchase. Due to the intended use of our product, our warranty does not cover product damaged sustained from off-road use or accidents.This warranty does not cover shipping damage, misuse, mishandling, road hazards, or product modifications. This warranty does not cover cost for installation, removal, labor or shipping. This warranty only applies to new products installed on the original vehicle. The warranty covers the replacement or repair of any part or parts that are defective and returned to Fishbone Offroad accompanied with a bill of sale and RGA number. Warranty claims cannot be determined until goods are inspected. If you live in an area that uses salt or other harsh chemicals for snow and ice removal, it is very important that you keep your products clean. If you allow salt and other harsh snow and ice removing chemicals to stick to your product, this may cause your product to rust prematurely and will void your warranty (warranty will be voided under product neglect) Please also DO NOT use any chemicals, even those meant to protect the product, on the product without consulting Fishbone Offroad. Failure to do so will void your warranty (warranty will be voided under product modifications). Cleaning powder coated products with non-acidic based soaps and washes is required. Oiling powder coated products once a month and/or after cleaning with WD-40 or other lubricants is required.
Product hardware and accessories (latches, lights, bolts, etc...) are not covered under any part of our warranty. Tire carrier spindles on bumpers are not covered by the warranty.
Upon our receipt of the damaged product it will be replaced or repaired at our discretion. The warranty is only applicable for the original purchaser of the product; all names of customers are held in a Fishbone Offroad database for reference. All returns will be checked and any modifications made to any of these products will void the warranty.
Installation labor, paint, powdercoat, or any other finishes are not covered by warranty. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. If after inspection, we found the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product on a "best-effort” basis.
This warranty does not cover incidental or consequential damages such as damage to or loss of directly or indirectly caused by the product. Please contact us about product failures regardless of reason.
Disclaimer and Limitation of Liability:
Fishbone Offroad products are designed to be sold as decorative accessories, and should not be relied upon as protection for both passengers and vehicle. The buyer assumes all risk and liability whatsoever resulting from the use of said products. There are limitations to the severity of impact that the products sold herein can withstand and the products are not a substitute for safe and careful driving. Fishbone Offroad reserves the right to redesign or discontinue products at any time without prior notice.If the Fishbone Offroad product fails to work as warranted above, Fishbone Offroad's maximum liability under the above warranty is expressly limited to the cost of repair or replacement of any products or components that malfunction in conditions of normal* use. Except as indicated above, in no event will Fishbone Offroad be liable for any damages caused by the product or the failure of the product to perform, including any lost profits or wages, business interruption, loss of use or any other commercial or economic loss of any kind, or special, incremental, or consequential damages. Fishbone Offroad is not liable for any claim made by a third party or made by you for the third party. This limitation of liability applies whether damages are sought, or a claim made, under this limited warranty or as a tort claim (including negligence and strict product liability), a contract claim or any other claim. This limitation in liability cannot be waived or amended by any person. This limitation of liability will be effective even if you have advised Fishbone Offroad, or an authorized representative of Fishbone Offroad of the possibility of any such damages or even if such possibility were reasonably foreseeable. This limited liability gives specific legal rights. You may also have other rights that may vary from state to state or from county to country. You are advised to consult applicable state or country laws for a full determination of rights.